mobile app might experience connection issues when using TLS

Incident Report for Telebroad

Resolved

This incident has been resolved.

Posted Jun 11, 2021 - 16:21 EDT

Update

We are continuing to monitor for any further issues.

Posted Jun 11, 2021 - 16:21 EDT

Monitoring

A fix has been implemented and we are monitoring the results,
you can now set back to TLS encryption, close and open the app for it to take effect,

Posted Jun 11, 2021 - 12:26 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 11, 2021 - 10:26 EDT

Identified

Some users using the teleconsole mobile app might experience connection issues when using TLS, we are looking into it, For a quick fix please disable TLS in-app settings, then close and open the app.

Posted Jun 11, 2021 - 10:13 EDT

This incident affected: Mobile Apps (iPhone & Android).