Issues making receiving calls

Incident Report for Telebroad

Postmortem

Service Incident Report

Duration: ~14 minutes
Impact: Temporary service interruption

Summary

During after-hours maintenance, we deployed AI infrastructure enhancements to support upcoming advanced features and integrations. The optimized system processed data faster than expected, causing our database to hit connection limits and briefly interrupt service.

Resolution

Service was quickly restored and safeguards implemented to prevent future connection overloads.

We apologize for any inconvenience.

Posted Sep 17, 2025 - 22:12 EDT

Resolved

This incident has been resolved.
Posted Sep 17, 2025 - 22:00 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 17, 2025 - 21:56 EDT

Investigating

We are currently investigating this issue.
Posted Sep 17, 2025 - 21:42 EDT
This incident affected: TeleBroad PBX.